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Job Description:
We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).This is a voice customer support role involving voice communication with international clients.
Key Responsibilities:
- Provide high-quality voice-based support to international customers.
- Handle queries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Maintain customer satisfaction and adhere to quality and performance standards.
- Work in 24×7 rotational shifts, including night shifts.
Candidate Profile:
- Excellent English communication skills (both verbal & written).
- Strong interpersonal and problem-solving skills.
- Comfortable with rotational shifts (24/7 operations).
- Basic proficiency in MS Office tools (Outlook, Word, Excel).
- Good typing speed and computer navigation skills.
- Team player with a proactive and professional attitude.
- Should have atleast 6 months of international BPO Voice process experience.
Eligibility Travel Boundaries:
Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Shift & Weekly Off:
- Shift: 24×7 rotational (including night shifts)
- Weekly Off: 2 rotational offs
- Work Mode- WFH (since day 1)
Perks & Benefits:
Lucrative performance-based incentives, included Medical insurance coverage Work-life balance with 2 weekly offs. Desktop will be provided by the company itself.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
